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Happy Kids Smiling

Office Policies

Our policies on appointments and procedures.

Parent Participation

In Preventive Procedures

For your comfort one parent or guardian is welcome but not required to accompany your child to the operatory. We do encourage self-independence to help promote the growth and development of your child. For the safety and privacy of the other patients all others, including children that are not scheduled at this appointment, are asked to remain in the reception room. Young children in the reception room will need a supervisory adult.

In Operative / Restorative Procedures

For the safety of your child, the staff and the doctor, parents are not allowed in treatment areas during operative procedures. We encourage self-independence to help promote the growth and development of your child. Every effort will be made to obtain the cooperation of your child using tell-show-do techniques, friendliness, persuasion, humor, charm, gentleness, kindness, and understanding.


At all initial and recall exam appointments the following services will be completed for your child: exam, prophylaxis (cleaning), radiographs as deemed appropriate by the doctor for the exam, fluoride treatment, and preventive sealants.

Operative / Restorative Appointments

We will make every attempt to treat your child in a manner that is safe for not only your child but also office staff. If we attempt to perform operative treatment on your child and he/she is unable to be treated due to significant uncooperative behavior that cannot be safely managed, other options for treatment will be discussed.

Rescheduling or Cancelling

In order to best serve our patients, we aim to maintain an efficient and effective appointment and scheduling process. In light of the ongoing pandemic, we have reduced the number of available daily appointments to reduce patient overlap and mitigate spread of the virus. Effective June 1, 2020, we will require a 48-hour advance notice for appointment cancellations. We will apply a cancellation fee of $50 per patient for cleaning / preventive appointments or a cancellation fee of $200 per patient for restorative treatment appointments. This will apply for appointments missed or cancelled with less than 48 hours’ notice. Note, this fee is not covered by your insurance and will be your responsibility. Should a pattern of missed appointments be determined, future appointments may be impacted and your child may be subject to dismissal from the office.