Office Policies

Parent Involvement in Preventive and Operative Procedures

We welcome one parent or guardian to accompany their child to the operatory for comfort. However, it is not required, as we promote self-independence to aid your child’s growth and development. To ensure the safety and privacy of other patients, we request that all others, including children not scheduled for an appointment, remain in the reception area.

During operative procedures, parents are not allowed in the treatment area for safety reasons. We utilize techniques such as tell-show-do and kindness to obtain your child’s cooperation.

Exams and Appointments

At all initial and recall exam appointments, we complete an exam, prophylaxis, radiographs as needed, fluoride treatment, and preventive sealants.

We strive to ensure your child’s safety and may need to discuss alternative treatment options if your child exhibits significant uncooperative behavior during operative treatment. In light of the current pandemic, we require 48-hour advance notice for appointment cancellations and apply a cancellation fee for missed appointments.

Rescheduling or Canceling

To best serve our patients, we aim to maintain an efficient and effective appointment and scheduling process. Effective June 1, 2020, we require a 48-hour advance notice for appointment cancellations and apply a cancellation fee for missed appointments.

The cancellation fee is $50 per patient for cleaning and preventive appointments and $200 per patient for restorative treatment appointments. This fee is not covered by insurance and is the patient’s responsibility. Future appointments may be affected, and dismissal from the office is possible if a pattern of missed appointments is established.